Refund Policy
At Oxo Designs Packaging, our commitment is to deliver high-quality custom printed boxes that meet or exceed your expectations. However, we understand that there may be occasions when you need to request a refund or replacement. This Refund Policy provides detailed information on how we handle such requests to ensure transparency and fairness.
Eligibility for Refunds
- Defective or Incorrect Orders: If you receive a product that is defective, damaged, or not as specified in your order, please contact us within 7 days of receipt. We will review your request and, if valid, provide a replacement or issue a full refund. Please include detailed information and photographs of the issue to expedite processing.
- Order Cancellations: Orders can be canceled within 24 hours of placement. After this period, custom orders are non-cancellable due to the production process.
Resolution and Contact
Our customer service team will work to resolve your issue promptly and efficiently. For any questions or further assistance, please reach out to us at sales@oxodesignspackaging.store.. We value your satisfaction and strive to ensure a positive experience with every transaction.
